Utility Warehouse Dual Fuel

Our interest: the Utility Warehouse link on this page is our own UW Partner link. We are a registered UW Partner, which means UW pays us a one-off bonus and a percentage of the monthly bill if you join through it. It costs you nothing extra and it does not change what we say about UW — including the parts below that are critical. UW does not publish the Partner rules that govern where a Partner link may be used, so we have said so rather than claim an approval we cannot show you.

Utility Warehouse gives a dual-fuel discount of £12.38 a year per fuel, excluding VAT, taken off the standing charge on a daily basis. Take both gas and electricity and that is £24.76 a year. It is published in its own tariff information labels, in those words, with that figure.

That is worth stating plainly because the biggest name in this category does not have one. British Gas lists a dual-fuel discount as “Not applicable” on all 67 of its tariffs. UW’s £24.76 is not a fortune, but it is a real, quantified reward for consolidating, and it exists.

Two conditions matter. The discount appears on UW’s four fixed tariff labels only — the tracker and variable labels carry no dual-fuel clause at all. And a fixed tariff carries an exit fee of £75 including VAT per fuel, so leaving a dual-fuel fix early costs £150. The discount takes six years to pay off one early exit.

The real mechanism: your energy price depends on how many services you buy

UW’s dual-fuel discount is the small part. The large part is that which energy tariff you are allowed to buy depends on how many UW services you take, and the price difference between the rungs dwarfs £24.76.

Taking the Eastern region, gas, Direct Debit, excluding VAT, from UW’s own labels:

Read the first row carefully. The energy-only tariff has the highest gas unit rate UW sells. Buy nothing but energy from Utility Warehouse and you are on its worst gas price — 0.632p per kWh above the two-service rate, which on 9,500 kWh is £60 a year. Going from two services to three cuts the standing charge by 5.169p a day, another £18.87.

And there is a catch in how services are counted. UW’s Price Pledge terms state: “Multiple or different types of the same service (i.e. two types of mobile service, gas and electricity etc.) will be counted as one Eligible Service.” Gas and electricity together count as one service, not two. So “dual fuel” gets you onto the first rung of the ladder, not the second.

There is a clawback too. The Fixed Saver label says that if you cancel any service “they will automatically be transferred to the cheapest available fixed tariff of the same version number they are eligible to receive”. Drop your broadband and your energy price goes up.

The variable tariffs move the standing charge and nothing else

UW’s variable range runs Value, then Gold, then Double Gold, and this is the finding worth having: all three share an identical electricity unit rate in every one of UW’s 14 regions. We re-read the labels to be sure it was not a transcription error. It is not.

The entire variable multi-service discount comes off the standing charge. In the Eastern region, electricity: Value 51.779p a day, Gold 50.738p, Double Gold 49.094p. On gas the spread is larger and remarkably consistent — 10.230p a day from Value to Double Gold, and exactly 10.230p in all 14 regions.

So the variable discount is £37.34 a year on gas and about £9.80 on electricity, and it is worth the same to you whether you use 5,000 kWh or 25,000. That is the opposite of how most multi-service discounts work, and it means UW’s variable range rewards low users proportionally more than heavy ones.

One thing UW does not publish anywhere: how many services you need for Gold or Double Gold. It says only “not required — but getting it together unlocks the cheaper variable rate”. The fixed and tracker labels spell out their service requirements precisely; the variable ones do not, so you cannot work out in advance which rate you would land on.

What UW claims against the price cap, and what the numbers say

UW’s central promise is that you pay less than the Ofgem cap. On its variable tariffs it quantifies that as “a discount of up to £50 a year against the Government’s energy price cap”, and the tracker tariffs are described as tracking the cap “at a set discount”, with three tiers: Start for “a guaranteed discount”, Plus for “a bigger discount” and Saver for “our biggest discount”.

The size of the tracker discount is never published. Not in pence, not as a percentage, nowhere on UW’s site or in its tariff labels. “Guaranteed discount” with no number attached is a claim you cannot check before signing.

The fixed prices are published, and they need reading carefully against the right benchmark. The current Ofgem cap, which UW quotes itself, is £1,723 a year for a typical dual-fuel household on 9,500 kWh gas and 2,500 kWh electricity, for 1 October to 31 December 2026. UW’s own headline figures are UW Fixed at £1,735 and UW Fixed Saver at £1,710.

So on the current cap, UW Fixed is £12 above it and UW Fixed Saver is £13 below. UW’s “over £370 in savings” headline is measured against “January’s projected price cap” — a forecast of a future cap, not the one in force. That is a legitimate way to price a fix, and it is a bet on the cap rising. Just be clear which number you are being shown.

The rest of the bundle, with prices

Since the energy price depends on the bundle, here is what the bundle actually costs:

• Full Fibre 150 (152Mbps) — £23.95 a month, rising to £27.95 in April 2027 and £31.95 in April 2028. Plus £5.99 postage.
• Full Fibre 500 — £30, then £34, then £38.
• Full Fibre 900 (944Mbps) — £35, then £39, then £43.
• Mobile Go Unlimited — £13 a month, monthly rolling, with a 500GB fair use policy. On the EE network.
• Mobile Go Essential — £6 a month for 10GB, monthly rolling.
• Insurance — home, contents, boiler and home cover. No prices published at all.

Broadband connection is free, and UW guarantees it. Mobile is a monthly rolling contract with no early termination charge published, which is genuinely unusual and makes mobile the cheapest way to add a service and move up the energy ladder — £6 a month to unlock a better energy tariff may well pay for itself.

Broadband is the opposite. It runs 24 months, and leaving early costs £3.60 for each remaining month plus a cost recovery charge of £90 in months 1 to 12, £45 in months 13 to 17 and £22.50 in months 18 to 23, less a 1% discount. UW’s own worked example: ten months remaining in month 14 is £80.19.

The Cashback Card, and the cap nobody mentions

The Cashback Card is sold as “up to 10% cashback with our retail partners, and 1% everywhere else”. The 1% is where most people’s spending goes, and it is capped by how many services you take:

So the very best case is £180 a year, and that needs four services and £1,500 of qualifying spend every month. Against it: a £5 application fee and a £3 monthly management fee — £36 a year — though UW runs it free for the first three months.

The exclusions matter. No 1% on anything “deemed to be cash or like cash”, on mortgage, rent, loan, insurance, pension, investment or savings payments, or on spending “with any other utility, telecoms, insurance company or a competitor of UW”. Non-sterling spending earns 3% uncapped, excluding ATM withdrawals, which is the best rate on the card and the least advertised. Cash machine withdrawals cost 50p, and there is a 3% foreign exchange fee on ATM transactions.

Cashback is credited to your next UW bill rather than paid out, and if it exceeds the bill the balance goes to your bank account.

The Price Pledge, and what it actually requires

UW’s strongest guarantee is the Price Pledge: if you do not save, “we’ll pay you double the difference and let you leave those services without incurring any exit fees”. That is a real commitment, and worth more than most of the discounts above.

The conditions are specific. You must have joined on or after 22 April 2024, take at least three different eligible services at sign-up or within 42 days, hold a Cashback Card and use it regularly, be on a credit meter, pay by valid direct debit, carry no debt on the account, and remain a customer for at least 12 months. Eligible services are energy, broadband, mobile SIM only and boiler and home cover.

Remember the counting rule: gas and electricity are one service. So three eligible services means energy plus two others. And where both fuels are at the address, you must switch both.

Where UW falls short

Its service record is poor, and about the same as British Gas’s. Citizens Advice scores Utility Warehouse 2.63 out of 5 for the April to June 2026 quarter, ranking it 13th. The complaints component scores 2.5 out of 5, on 40.6 complaints per 10,000 customers. British Gas, immediately above it in that table, scores 2.61.

Everything is priced excluding VAT. Every UW tariff label states “prices are excluding VAT”, so add 5% to the gas figures and compare carefully against suppliers who quote inclusive.

The exit fee is per fuel. £75 including VAT each, so £150 to leave a dual-fuel fix early — six years of the dual-fuel discount.

Your energy price is hostage to your other services. Cancel the broadband and you are moved to a worse tariff automatically.

The tracker discount is unquantified and the variable service thresholds are unpublished.

And UW does not generate its own energy. It states in its annual report: “we source our energy from E.ON”, holding supply licences through Electricity Plus Supply Limited and Gas Plus Supply Limited. Mobile runs on EE. You are buying a reseller’s bundle, which is fine, but it is not a vertically integrated supplier.

How it sells, and why that matters to you

Utility Warehouse does not advertise for customers in the usual way. It sells through 77,200 Partners, up from 71,710 a year earlier, who “refer Utility Warehouse to their friends, family and personal networks” in Telecom Plus’s own words.

Partners pay £10 to register and £3 a month, and are paid a one-off customer bonus plus a percentage of your bill for as long as you stay. UW publishes the full schedule in its own Opportunity Guide: the one-off bonus runs £50 for one service to £300 for four or more, and the residual is 2.5% of an energy bill for a homeowner, 4% on broadband and insurance.

It is also tiered across a downline, with group income paid at 100% on levels 2 to 8, 50% on 9 to 16 and 25% on 17 and above, and promotion bonuses from £200 to £20,000. Neither UW nor Telecom Plus calls this multi-level or network marketing — both consistently say “word-of-mouth” — but the published compensation plan is structured by level across a team.

Why this matters when you are buying: the person recommending UW to you is usually being paid for it, and the amount depends on how many services you take. That is not a reason to avoid UW. It is a reason to price the bundle yourself rather than accept the recommendation, and to notice that the advice to add a fourth service is advice that pays the adviser more.

Figures were taken from each provider's own published terms on 8 October 2026. Variable rates can change at any time — confirm the current rate with the provider before applying.