The Battery Guys Vehicle Parts

Our interest: we earn a commission if you buy through the link on this page. It costs you nothing. The warranty exclusions, the 25% restocking fee and the contradictions we found on the site are reported as published, whether they help the sale or not.

The Battery Guys is the real thing: a British company, trading as Dynamic Battery Services Limited, Companies House number 02902484, registered at Gorsey Place, Skelmersdale, and incorporated on 25 February 1994. Thirty-two years selling batteries from Lancashire, and still active.

The warranties are the headline and they are generous by the standards of the trade: four years on the premium car battery range, two years on standard, one year on mobility and leisure batteries. If the battery proves faulty the site says you choose the remedy — “we will replace it free of charge or refund your purchase price in full, your choice”.

Two things to read before you order, which we cover in full below: the warranty is void if a standard battery is fitted to a Stop-Start vehicle, and a return outside the window carries a 25% restocking fee.

What the batteries cost

Prices we read on 8 October 2026, with the site’s own statement that “the price that you see is the price that you pay, inclusive of VAT and delivery”:

The mobility range is where this shop looks strongest on price — a 12v 7.2Ah sealed battery at £20.50 delivered is competitive, and the twin pack at £95.43 saves the bother of matching a pair yourself.

One honest caveat about “inclusive of delivery”, which we come back to in a moment: it is not true for ten postcode areas.

The warranty, and the two clauses that void it

Set out plainly, the cover is:

• Premium car batteries: 4 years
• Standard car batteries: 2 years
• Mobility and leisure: 1 year
• Taxis, forklifts and lawnmowers: 12 months

Four years on a car battery is a strong offer, and the choice of a free replacement or a full refund is better than the replacement-only terms many sellers give.

Now the exclusions, because this is where warranty claims are won and lost. Cover does not apply to wear and tear, misuse or negligence — which the site spells out as over-charging, over-discharging, sulphation and under-charging — nor to a battery that failed because of a fault in the vehicle’s own charging system, nor to one that will not recover from a deep discharge, nor to one flattened by sitting unused.

Two go further than the usual list, and both are worth your attention:

One: a standard battery fitted to a Stop-Start vehicle is not covered. Stop-Start cars need an AGM or EFB battery, and fitting an ordinary flooded unit will shorten its life badly. If your car switches the engine off at traffic lights, buy the AGM or the EFB, not the standard.

Two: the battery must be the one the site’s own Battery Finder recommended. If you overrule the tool — because a forum told you a bigger battery fits, or because the recommended one was out of stock — you are outside the warranty. Use the Finder, and keep a screenshot of what it told you.

Claims start with a phone call or email, and the return has to be labelled “ACCUMULATOR” and addressed to the Warranty Department at Gillibrands Road, Skelmersdale. If the battery tests fine there is no test fee, but you pay the carriage back at cost — so a wrong guess costs you two lots of postage on something heavy.

Delivery: good cut-off, hard exclusions

The useful part first. Orders placed before 2pm Monday to Friday are dispatched the same day, deliveries run Monday to Saturday, 8am to 6pm, and weekend orders go out on Monday. A published 2pm cut-off is more than several bigger rivals offer.

Then the exclusions, and they are substantial:

• Northern Ireland: excluded.
• Channel Islands: excluded.
• Highlands and Islands, and the Outer Hebrides: excluded.
• North of the Central Scottish Belt, including Aberdeen: not possible, which the site attributes to “excessive courier costs”.
• Ten postcode areas — HS, IM, IV, KA, KW, PA, PH, TR, ZE and AB — “will incur a £17.50 delivery fee”.

If you live in a large part of Scotland, Cornwall, the islands or Northern Ireland, read that list before you fall for a price. And note the muddle: AB — Aberdeen — appears in both lists on the same page, once as a £17.50 surcharge and once as an area that cannot be served at all. Ring and ask before ordering.

There is also a flat contradiction between that £17.50 fee and the category pages’ promise that “the price that you see is the price that you pay, inclusive of VAT and delivery”. Both statements are on the same website. For most of England and Wales the promise holds; for those ten postcodes it does not.

Saturday delivery is offered “at additional cost” with no amount published, no carrier is named anywhere — only “national companies” — and no standard delivery price or free-delivery threshold is stated.

One more thing you should know, and it cuts against the site’s own marketing: next-day delivery is not currently offered. The delivery page says only standard delivery is available, because next-day consignments were being delayed. Yet page titles across the site read “Next Day Delivery”, the FAQ carries a next-day badge and says batteries go out on a next-day service, and a category page claims next-day to 95% of the UK. The delivery page is the one that governs, so plan for standard.

Returns, and the 25% that catches people

You can cancel within 14 days of ordering, and goods must come back within “14 working days of the date that the items were delivered”. Returns need 24 hours’ notice first, so do not just put a battery in a box and post it.

Outside that window, anything they choose to accept is “subject to a 25% restocking fee”. On the £120 AGM battery above that is £30 gone. It is the highest restocking charge we found among the parts sellers we looked at, and the single most expensive clause on the site.

You pay the return postage “unless we have delivered the item to you in error”, and the terms add that they “reserve the right to charge the purchaser for the cost of return”. Non-faulty items left uncollected for three months are disposed of.

There is a timing conflict to be careful about. The Returns page gives you 14 days, but the Terms and Conditions say “any issues with the items we must be notified within 7 days of the delivery”. Seven and fourteen cannot both be the deadline. Work to seven days and you are safe under either reading — test the battery as soon as it arrives rather than leaving it in the garage until the weekend.

To its credit, there is no “no returns once fitted” clause anywhere on the site, which is unusual and in your favour.

Finding the right battery, and what is missing

Fitment runs two ways: “Find Your Vehicle” by make and model, across six categories — car, van, motorcycle, leisure, Trojan and golf — or “Choose By Battery Part Number” if you already know the code stamped on the old one. The part-number route is the reliable one, and the 096 in those listings is exactly that sort of code.

There is no registration-number lookup and no VIN search, which for batteries matters less than for brakes — the physical size, the terminal layout and the Ah and CCA ratings decide it. Read those from the battery you are replacing.

Three gaps worth stating. Payment methods are not listed in text, only as an image, with the terms referring vaguely to “a valid credit or debit card issued by a bank acceptable to us”. No Klarna or Clearpay. And no trade account or bulk discount is published, despite the company being classified at Companies House as a wholesaler of motor vehicle parts.

The contact details are untidier than they should be. We found three different phone numbers — 0330 055 2676 for sales, a mobile on 07946 337463, and an 0845 number on the warranty page that appears nowhere else — and two different addresses: Gillibrands Road on the contact page, Gorsey Place on the homepage map. Companies House matches Gorsey Place. There is no email address, only a form, and no opening hours.

Finally, a real gap rather than an untidy one. We could not find any published battery take-back or recycling scheme. The Safety page covers handling — eye protection, ignition sources, vent caps — and gives no disposal guidance at all, and nothing on the FAQ or terms pages addresses it either. We are reporting what is absent from the site, not what the company does behind the scenes. In the meantime, the garage fitting your battery will normally take the old one, and your council’s household waste recycling centre accepts lead-acid batteries — so ask before the old one ends up in a shed.

Figures were taken from each provider's own published terms on 8 October 2026. Variable rates can change at any time — confirm the current rate with the provider before applying.