Eurocamp Review: The £99 Deposit, and Why the Protection Depends on How You Book

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Eurocamp holds a 2027 booking for £99 and asks for nothing else until eight weeks before you travel, and the price it quotes is for the whole mobile home rather than per head — two adults and four children pay the same as a couple, as long as the unit sleeps them. The balance falls due 56 days out, it can be spread in interest-free instalments through a My Eurocamp account, and once a booking is confirmed Eurocamp says the price is fixed even if the same holiday is later advertised for less. Deposit, dates and charges read from Eurocamp’s own booking pages on 3 November 2026.

The business has been placing ready-pitched tents and mobile homes on other people’s campsites for half a century. The company you contract with, Greenbank Holidays Limited, was incorporated on 15 February 1974 and traded as Eurocamp Travel Limited until 25 September 2002, and the brand now advertises more than 400 parcs across France, Spain, Portugal, Italy, the Netherlands, Germany, Austria, Switzerland, Luxembourg and Croatia. Phase 1 of the 2027 season opened with more than 220 campsites on sale; Phase 2 added another 171. Most local and eco taxes are inside the quoted price, which is unusual in this trade, and anything payable at reception is printed on the confirmation.

One thing is worth knowing before you ring. What the website sells is accommodation only: the price on screen covers the unit and the use of the pools, playgrounds and shared facilities, and nothing else. Ferries, LeShuttle, airport transfers and car hire are added by a Holiday Advisor over the phone, which is also the point at which the booking becomes a package holiday rather than a room for a week. Flights Eurocamp does not sell at all — you book those yourself.

Half a century of other people’s campsites

Eurocamp does not own the ground it sells. It buys pitches in bulk on established European campsites, puts its own mobile homes, lodges and tents on them and staffs them with couriers, which is why a parc can carry a Eurocamp badge and three other operators’ units in the same field. The arrangement is the reason one company can offer a choice this wide without building anything.

The corporate paperwork is worth a minute because the names move about. Greenbank Holidays Limited (01160442) is the 1974 company, incorporated as Eurocamp Travel Limited and renamed on 25 September 2002. Above it sits Eurocamp Limited (09049423), incorporated on 21 May 2014 under the name Starlight Camping Limited and renamed only on 25 September 2023, with accounts made up to 30 September 2025 and the next due by 30 June 2027. The older Eurocamp Limited — company 03626865, which had itself been called Holidaybreak Limited for five months in 1998 and 1999 — was dissolved on 4 March 2025. The group statement Eurocamp filed on the Home Office modern slavery registry covers four British companies: Eurocamp UK Limited, Greenbank Holidays Limited, Greenbank Services Limited (01529855, incorporated 24 November 1980) and Select Sites Limited (00546118, incorporated 18 March 1955).

The brand is part of a French-owned group that has been buying competitors steadily, and Eurocamp’s own press office records the pattern: a Vacansoleil acquisition, three further parcs bought in one go, 36 new parcs added for 2025 after what it describes as more than 250 the year before, and 14 more for 2026. For a holiday that depends on which campsites the operator has contracted this year, that churn matters more than it looks — the parc you liked in 2024 may not be in this year’s programme, and a parc missing from the search in autumn is usually waiting for a later sales phase rather than gone.

£99 now, the rest eight weeks out

The payment shape is the most attractive thing about booking early. A Phase 1 booking for 2027 is secured with £99, the balance is due 56 days before departure, and Eurocamp’s own pages describe the instalment plan between those two dates as interest-free with no fees. On a family holiday costing well over a thousand pounds, that is a small sum to commit eleven months out, and Eurocamp is straightforward about the trade: the early-bird window is when the widest choice of parcs and models is available and when the deposit is lowest.

Prices move daily. Eurocamp runs what it calls a flexible pricing system, of the kind airlines and hotels use, so the same week in the same unit is not the same price on two consecutive days, and it introduces last-minute deals to fill space. The useful half of that policy is stated plainly: once your booking is confirmed the price is locked, and Eurocamp says it will not come back for the difference if the holiday later goes up. The unwelcome half is the same rule in reverse — there is no price match and no refund of the difference if it goes down, and if you amend the booking the new price is whatever that day’s rate is rather than the one you originally paid.

Two smaller levers are worth using. A second holiday booked in the same calendar year carries an extra 5% on top of the standard loyalty discount, claimed with a code emailed after the first booking or applied by phone, with a six-night minimum and the condition that cancelling the first holiday removes it from the second. And because the price is per unit rather than per person, filling the berths is what moves the cost per head — the same mobile home at the same price divided by six rather than two.

The ladder that turns a deposit into 60%

Cancellation is charged as a percentage of the whole holiday cost against the date Eurocamp receives written notice from the lead booker, and the first step is steep. At 56 days or more you lose the deposit and nothing else. From 29 to 55 days the charge is 60%. From 5 to 28 days it is 90%, and inside four days it is the lot. The day the balance falls due and the day the charge jumps to 60% are therefore the same day, which is a sensible thing to have in mind if you are choosing between paying and pulling out.

Some money never comes back whatever the date: insurance premiums, any amendment fee already paid, and travel elements that are themselves non-refundable, which on this kind of holiday usually means the ferry. Cancellation takes effect the day the request arrives, cannot be reversed once processed, and the unit goes straight back on sale. Eurocamp points out three alternatives first — moving to later in the same season, switching parc, or transferring the booking to somebody else for an amendment fee — and all three have to be arranged before the original departure date.

Amendments are generous outside the eight-week line and get stricter inside it. More than 56 days out there is no amendment fee and you pay only the difference in holiday price. Inside that, a standard fee applies on top of any price increase. Eurocamp’s British help centre names no figure for it and refers readers to the booking conditions; its Irish help centre puts the equivalent charge at €30 and warns that the ferry operator may add its own late-change fee. Anything altered within seven days of departure has to go through the priority team, and a 2026 booking cannot be pushed into 2027 at all.

Accommodation on the website, a package on the phone

This is the part of a Eurocamp booking that decides what you are actually buying, and it turns on a definition rather than on anything Eurocamp has done. Under the Package Travel and Linked Travel Arrangements Regulations 2018, a package is “a combination of at least two different types of travel services for the purpose of the same trip or holiday”, the types being carriage of passengers, accommodation, vehicle rental and other tourist services. A mobile home for a week is one type. Bought on its own, it is not a package, which means no insolvency protection and no organiser liability behind it, and there is no air travel organiser’s licence in the picture either because no flight is involved.

Eurocamp’s website sells exactly that: its own help pages say the prices shown are “accommodation only”. Add a Channel crossing, a LeShuttle ticket, a transfer or an AutoEurope hire car — which can only be done by telephone, because travel cannot always be added online — and the booking becomes a package with Eurocamp as the organiser. That is a real difference in what you own, and it is worth asking for explicitly rather than assuming the brand carries it.

Eurocamp states that its holidays are protected under ABTA and ATOL bonds, and it confirms elsewhere that it is an ABTA member bound by ABTA’s code of conduct, which is also where its dispute resolution route comes from. The ATOL half of that sentence is harder to place: an ATOL covers a package that includes a flight, and Eurocamp’s own travel page says flights are not booked by Eurocamp and that customers arrange air travel themselves. The membership number and the licence number are not readable on Eurocamp’s public pages, so both need confirming with the company before anybody relies on them. Worth knowing too that none of this gives you a cooling-off period: regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 takes accommodation, transport and leisure services booked for a specific date outside the 14-day online cancellation right altogether, which is why the cancellation ladder above is the only exit there is.

Six ranges, and what the cheap ones leave you to do

Eurocamp sells six grades of accommodation and the gap between the top and the bottom is mostly labour. Ultimate Plus arrives with the beds made up, free linen and towels, in-unit WiFi, a 160cm queen bed, a pod coffee machine, a dishwasher, an end-of-stay clean and a lounge deck. Ultimate is the same without the made-up beds and the in-unit WiFi. Premium Exclusive keeps the free linen, the WiFi and the clean but asks you to make the beds. Premium drops the linen and the clean while keeping the dishwasher and the coffee machine. Comfort and Classic have a double bed rather than a queen, a filter coffee machine, no dishwasher, no in-unit WiFi and no clean, with linen and towels a paid extra that has to be pre-booked at least seven days before travel.

On everything below Ultimate the end-of-stay cleaning is yours. Checkout is 10:00 and the published task list is not token: washing and putting away the crockery, emptying the bins to the parc collection points, clearing the fridge and freezer, scrubbing the barbecue, stripping hired linen into the pillowcases, then wiping worktops, hobs and bathroom surfaces and sweeping and mopping every floor. A paid clean can be added through My Eurocamp up to seven days before travel at the parcs that offer one, and it still leaves you the dishes, the bins and the barbecue. If the unit is handed back in poor condition the parc can keep part of the deposit or levy a cleaning penalty, which Eurocamp puts at €70 to €150; safari tents usually carry a local deposit of €60 taken at reception in the first place.

The £15 damage waiver is the other number to decide on at booking. It is optional, it is not refundable, it covers accidental breakages for the whole trip even across more than one parc, and without it you are liable for accidental damage up to £1,000. For a family with small children in a kitchen full of glassware, the arithmetic is not difficult.

Borders in 2026, and a fee that has nearly tripled

Self-drive to France is a different proposition since the European Union began registering non-EU travellers biometrically. The Entry/Exit System started on 12 October 2025 and the Government’s own travel advice says a digital EES record lasts three years and that the scheme runs across 29 Schengen countries, with the Republic of Ireland and Cyprus outside it. Eurocamp’s own guidance says the system has been fully live at Schengen borders since 10 April 2026, that fingerprints and a facial scan are taken at the port, Eurotunnel terminal or airport rather than at the campsite, and that travellers should allow an extra 60 to 90 minutes to reach the crossing. Passports have to have been issued less than 10 years before the date of entry and carry at least three months’ validity beyond the date you leave.

One figure on that page is out of date, and it is the one a family would budget for. Eurocamp’s entry-requirements article, last updated on 27 February 2026, prices the forthcoming ETIAS travel authorisation at €7. The European Commission announced in July 2025 that the fee would be €20 rather than the previously planned €7, with applicants under 18 and over 70 exempt, taking effect when ETIAS becomes operational — which the Government expects in the last quarter of 2026. The practical point for a 2027 booking is that a family of four adults will be paying €80 for authorisations that Eurocamp’s page implies will cost €28.

Entry is also the one part of the holiday Eurocamp accepts no responsibility for: its own wording is that it cannot offer refunds or compensation if you are denied entry or refused boarding over documents, an expired passport or a failure to meet the EES requirements. Set against the cancellation ladder above, that means a passport problem discovered at Dover costs 100% of the holiday.

413 million nights, and why August decides the price

The dynamic pricing makes more sense once you see how concentrated this market is. Eurostat, publishing on 2 April 2026, counted 413 million nights spent at camping grounds, caravan parks and trailer parks across the European Union in 2025 — 13.4% of all nights in tourist accommodation, and up 28.5% on 2015 against 23.4% growth for hotels and similar accommodation over the same decade. France alone took 154 million of those nights, 37.2% of the EU total, ahead of Spain on 49.8 million, Italy on 49.1 million, Germany on 45.0 million and the Netherlands on 26.8 million.

The season is narrower still. Two thirds of the total, 277 million nights or 67.0%, fell between June and August, and August on its own accounted for 118 million. A company selling pitches it has contracted for the whole season into a market that empties outside ten weeks has every commercial reason to price August high and to discount May, and a reader with school-age children has no way round that. It does mean the shoulder weeks are where the discount actually lives, and Eurocamp’s own advice — move the arrival by 24 hours and compare — is sound rather than sales talk.

Two numbers on one home page, and stars awarded in-house

Eurocamp’s own home page cannot settle how big it is. The page description reads “over 400 parcs in 12 European countries”; the social sharing tags served from the same page say “over 150 parcs in 10 European countries”. Both are Eurocamp’s own words on one URL, neither is dated, and nothing on the site reconciles them. The larger pair is the one the brand uses in its marketing and the one most likely to be current, but a reader counting on either should check against the live search rather than the headline.

The star ratings need reading the same way. Eurocamp grades parcs from three to five stars and says in terms that the rating is “Eurocamp’s own expert assessment” and “may differ from a campsite’s official national rating”, because it scores what matters to its own customers — family facilities and pool quality — rather than the criteria a national classification uses. It publishes no scoring scale, no thresholds and no assessor qualification, and it says ratings are reviewed annually without saying by whom. That is not dishonest, and the candour about the difference from the national rating is better than most, but it is a self-awarded badge and not an independent assessment.

There is no independent assessment to reach for instead. No ratings agency covers a European campsite operator: the national classification schemes grade the campsites themselves rather than the company renting mobile homes on them, and a guest score on a booking platform is not a ratings-agency award. On this category that absence is a fact about the market rather than about Eurocamp, and the honest substitute is the company’s own published mechanics — the cancellation ladder, the task list, the fee schedule — which is what the rest of this page has used.

What March 2026 cost customers, and what August showed

Eurocamp had a data security incident this year and publishes its own account of it. It says it identified the incident on 17 March 2026 at a third-party technical provider and confirmed the wider scope on 25 March, that the data accessed was the lead guest’s first and last name, email address and telephone number together with the destination parc, arrival and departure dates and the value of the booking, and that card details, bank information, account passwords and home addresses were not touched. It reported the matter to the Information Commissioner’s Office and to the French data protection authority CNIL, reset passwords across partner platforms and says the vulnerability has been closed.

The consequence landed on customers as phishing. Eurocamp warns that some people were contacted by unauthorised third parties over WhatsApp, says it will never ask for payment details that way and never puts a payment link in an SMS or WhatsApp message, and tells anyone who did enter card details on such a link to contact their bank. It is not offering compensation, reasoning that no financial data was lost and that the alert prevented actual loss, and it states that holidays are unaffected and that cancelling over the breach still attracts the standard charges. A customer who no longer wants a holiday booked under a name and an itinerary that strangers now hold is therefore looking at the 60% or 90% band like anybody else.

The August record is more flattering, and it is the better guide to how the company behaves when something goes wrong on the ground. When wildfires in the Gironde and Landes led to preventive evacuations, four parcs closed — none of them fire-damaged — and Eurocamp named each one with its reopening date: Au Lac de Biscarrosse and La Rive on Saturday 1 August, Mayotte Vacances on Wednesday 5 August and Fontaine Vielle on Saturday 8 August. Every affected customer was contacted and offered a move to another parc, a postponement or a refund. Complaints follow a published route as well: the on-site representative first, then Customer Relations on 01606 218 731, a full response promised within 28 days, and ABTA’s alternative dispute resolution service if that answer does not satisfy.

Figures were taken from each provider's own published terms on 3 November 2026. Variable rates can change at any time — confirm the current rate with the provider before applying.