Currys Televisions: 395 Sets, a 12-Month Guarantee and the Fuse in the Cable

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Currys lists 395 televisions, running from a £139.99 32-inch JVC to a £3,699 77-inch LG OLED, and the guarantee the shop gives on any of them is, in its own words, “usually 12 months”. Every price, discount and date on this page was read from Currys' own television listing and service pages on 23 October 2026.

That listing is better documented than most. Each reduced set shows the price it used to carry and the exact window in which it carried it — the 55-inch Samsung R85H at £1,199.00 was £1,599.00 from 29/05/26 to 03/07/26, a £400.00 saving — and nearly every tile offers free collection from a store, which the page promises “in as little as an hour”. Currys trades from 691 stores in six countries with more than 24,000 colleagues, and in the 17 weeks to 29 August 2026 it reported like-for-like revenue up 6% in the UK and Ireland and 7% across the group.

It also does something few retailers of its size bother with. It keeps a public, dated, model-by-model record of the safety programmes affecting goods it has sold, and televisions are on it: 44 model numbers across three brands, all over a fuse of the wrong size. What that register says, what the regulator's version of it says, and what the longer guarantee badges on the listing are really worth are the three questions this page answers.

What £139.99 buys, and the guarantee badge that is not the shop's

The cheapest television in the range is the JVC LT-32CR250, a 32-inch HD-ready Roku set at £139.99, down from £169.99 between 08/04/26 and 28/07/26. Above it sit the JVC LT-32CT250 at £169.99, a 24-inch LG LB7000 at £179.00, and the 43-inch Hisense A6S at £259.00 against £329.00 earlier in the autumn. The first page of the listing tops out at £3,699.00 for the 77-inch LG G6 OLED in its wall-mount version. Between those two numbers are 395 sets, and the listing header counts them out as “Showing 1 - 20 of 395”.

The guarantee badges on those 20 tiles do not come from one place. Four printed “5 year guarantee” — the £1,199.00 Samsung R85H, the £1,399.00 and £1,899.00 LG C6 OLEDs and the £999.00 Hisense U7S. One, the £1,999.00 Sony BRAVIA 8 II, printed “Claim a 5 year guarantee”, which is a different promise with a step in front of it. Three Hisense A6S sets, at £259.00, £319.00 and £499.00, printed “2 year guarantee”. The remaining 12 tiles printed no guarantee wording whatsoever, including both JVC sets and six LG models between £179.00 and £3,699.00.

Currys' own position is on its returns page and it is short. A faulty item inside 30 days of purchase or delivery brings “an exchange or a refund”. After that the shop says it might be able to repair the set as long as it is still within its guarantee period, and gives that period as “usually 12 months from when you bought it”. Accidental damage, neglect, misuse and ordinary wear and tear are outside it. Longer cover is a separate purchase under the Care & Repair and Instant Replacement plans rather than part of the price.

So the twelve months is the shop's, and anything beyond it on this listing is the manufacturer's. Which maker stands behind each longer badge, whether it has to be registered for, and what it covers that the first year does not are not stated anywhere on the tile. Every television product page tried on this run returned a client error, which is where that detail would normally live.

Twenty-four months comes back to the cash price. Thirty-six does not.

Credit at Currys is lent by Creation Consumer Finance Ltd, with Currys Group Limited acting as “a credit broker and not a lender”. The published terms are 29.9% APR representative (variable) on an assumed £1,200 credit limit, instalments “interest free, over terms of 12, 24 or 36 months”, and a 48-month option “with a lower purchase interest rate of 9.9%”. Paying with credit is available only on orders over £99 — a floor that bites hard on controllers and cheap handsets and not at all here, because the least expensive television in the range clears it by £40.99.

The monthly figure printed on a tile is not always the interest-free one, and the term beside it is the tell. Five of the 20 tiles quote a 24-month figure, and every one of them multiplies back to the cash price: the £3,699.00 LG G6 at £154.12 a month comes to £3,698.88, twelve pence under; the £1,199.00 Samsung R85H at £49.95 comes to £1,198.80; the £1,899.00 LG C6 at £79.12 comes to £1,898.88. Those are the promotional rates the footnote mentions in passing, and they are a real saving against nothing.

The other 15 tiles quote a 36-month figure, each prefixed “From”, and those land roughly 45.9% above the price in cash. The £1,099.00 LG MRGB88 at £44.54 a month totals £1,603.44, which is £504.44 more. The £139.99 JVC at £5.67 totals £204.12, or £64.13 more. The £179.00 LG LB7000 at £7.25 totals £261.00, £82.00 more. None of that is hidden: the listing footnote reads “Monthly prices displayed are based on 29.9% Representative APR (variable)”, and the sums reconcile to the penny against that rate, which counts in the shop's favour.

The awkward part is narrower than it looks. Currys sells interest-free credit over 36 months on its own credit page, yet the 36-month number on the tile is priced at 29.9%. The cheaper version of the identical term exists; the listing simply does not quote it. Anyone spreading the cost of a mid-priced set should take the term they want to the checkout rather than the figure on the tile.

Forty-four model numbers on Currys' page, eighty-eight on the regulator's

Currys keeps a product safety page and in April 2026 it added three television notices to it. The wording is the same in each: “The issue relates to the fuse in certain power cables not complying with the relevant safety standards”, and “in the event of a failure in the electrical system, there is a rare possibility of a fire hazard.” Between them the three notices list 44 model numbers — 16 JVC, 14 Panasonic and 14 Toshiba — and tell owners that “For any affected product a replacement power cable or replacement fuse will be sent free of charge.” Nobody is told to stop using the television.

The same defect has a regulator's file. Report 2606-0078, published on 15 June 2026 and headed “Vestel UK Plugs in Various Televisions”, describes “Vestel UK-branded plugs fitted to various brands of television sold between November 2024 and February 2026”. Country of origin Turkey. Risk type fire, risk level low. Notified by Local Authority Trading Standards. The risk is put in one sentence: “The product presents a risk of fire as the plug's fuse does not meet the dimensional requirements of BS 1362.” The breaches cited are the Electrical Equipment (Safety) Regulations 2016 and the Plugs & Sockets etc (Safety) Regulations 1994.

The regulator's list is twice the length of the shop's. It runs to 88 model numbers under seven badges: 35 Toshiba, 17 Panasonic, 16 JVC, 15 Mitchell & Brown, two Finlux, two Techwood and a single Polaroid. The retailers named alongside Currys include Amazon, AO.com, Asda, Box, Buy It Direct, John Lewis, Marks Electrical, Richer Sounds, Virgin Media, The Very Group, Morrisons and Tesco stores. Seven brand names, one plug, one factory.

Currys lists the 44 it sold, which is a defensible place to draw the line, and the only model-level television page of its kind this run could find on any of those sellers. The gap still matters to a reader, because it is widest exactly where a Currys shopper is most likely to be caught: 14 Toshiba models on the shop's page against 35 on the regulator's. A set bought from Currys and listed only by the regulator is still a set with the wrong fuse in it.

Three documents, three date ranges, and the marking that settles it

Anyone trying to work out whether their own television is in the programme runs into a disagreement. Currys' page says “Models manufactured between November 2024 and November 2025”. The registration site the same page sends owners to says “certain TV models manufactured between November 2024 and February 2026”. Those two describe the same measure — when the set was built — and they are three months apart. The regulator's report measures something else again, sale rather than manufacture, and puts that at November 2024 to February 2026, with the per-brand detail showing Toshiba and JVC supplied from November 2024 to November 2025, Panasonic from December 2024 to September 2025, Mitchell & Brown from March to September 2025, Finlux from July to November 2025, Techwood from December 2024 and Polaroid from May 2025.

No manufacture date appears on this page, because the two documents that give one do not agree, and the difference is not academic: a set built in December 2025 falls outside Currys' window and inside the registration site's. The honest answer to the date question is that it is not the question to ask.

Two things do settle it. The serial number on the rating plate sticker on the back of the set, entered as the first eight digits where it starts with a 2 and the first seven where it starts with a 9. Or, for a television already on the wall where nobody can read the back of it, the plug: “If the wording YR-308 is present on the plug as shown above, the product is affected.” That second test is published by the regulator and repeated on the registration site, and it takes about four seconds. Anything bought before November 2024 is unaffected and needs no action.

The remedy itself is straightforward and free. Register online or by telephone on 03330 536 889, Monday to Friday 9am to 5pm, with a separate number for the Republic of Ireland, and a replacement cable or fuse follows “within 3-5 working days”, sent tracked and possibly needing a signature. No closing date is published, which is to the programme's credit. What is missing is a name: the site carries only the footer “© Pacifica Warranty 2026”, gives no company number and no registered address, and Currys' own page does not say who runs it either. For its own exclusive products Currys promises that “In the unlikely event of a safety recall, we'll contact you directly” — but only “as long as you gave us your name and address at the time of purchase”, which is why its standing advice is “Always keep a hold of your sale receipt.”

Three of the JVC sets on sale today share a model name with a recalled one

JVC is the badge where this gets closest to home. Currys lists 11 JVC televisions, describing the brand as one that “delivers affordable Smart TVs with HDR10/HLG, multiple HDMI ports”, and the brand page names LT-32CT150, LT-40CT450, LT-43CT450 and LT-32CR250 in its own text. The first three of those appear among the 16 JVC models in the fuse programme.

That is not evidence that a set on sale this week has the wrong fuse in it. The programme is defined by when a television was built and by its serial number, the fix is a cable, and a model name outlives the batch that caused the trouble. It is, though, the clearest demonstration of why the register works on serial numbers and a marking on the plug instead of on model names — and why a buyer who wants to check in two years' time will not be able to do it from the model number printed on the box.

The chain behind the badge is on the regulator's file rather than on the shop's. The JVC range is recorded there as “Manufactured by Vestel Elektronik for Currys Group Ltd under license by JVCKENWOOD”. JVC on a Currys television is a licensed name: the set is built in Turkey by Vestel and sold under a Japanese marque that no longer makes it. Vestel Elektronik says it ships to more than 160 countries from 11 offices, with almost 16,000 employees across 31 companies, 20 of them outside Turkey.

The plugs themselves are described throughout as Vestel UK-branded. Vestel UK Limited is company 04771550, incorporated on 20 May 2003, registered at Vestel House, 1 Waterside Drive, Langley, Berkshire SL3 6EZ, with accounts last made up to 31 December 2024 — and with SIC codes for financial management (70221), management consultancy (70229) and other business support (82990) rather than for manufacturing anything. Which company in that chain chose and fitted the fuse cannot be settled from public documents, and the regulator's report names no manufacturer or importer at all for most of the seven badges. Worth asking about rather than assuming.

The one part of a television the law describes on its own

A three-pin plug has a statutory instrument to itself. Regulation 6(2) of the Plugs and Sockets etc. (Safety) Regulations 1994 requires that a standard plug “shall contain or be accompanied by a fuse link which conforms to BS 1362”. The two standards are often run together and should not be: BS 1363 is the plug, BS 1362 is the fuse link inside it. The failure in this programme is dimensional — the fuse does not meet BS 1362's dimensional requirements — which is why the correction is a cable or a cartridge rather than a television.

What the law asks of the shop, rather than of the factory, is narrower than most readers would guess. Regulation 26 of the Electrical Equipment (Safety) Regulations 2016 sets out what a distributor must verify before it makes equipment available: that the UK marking is on it, that it is accompanied by “the documents that the manufacturer or importer is required to provide”, that instructions and safety information come with it in “clear, legible and easily understandable English”, and that the manufacturer and importer have met their own labelling and identification duties. Nothing on that list asks a retailer to measure a fuse.

Regulation 29 covers what happens afterwards. Where a distributor “considers, or has reason to believe” that equipment it has already made available does not conform, it has to ensure corrective measures are taken — bringing it into conformity, withdrawing it or recalling it — and, where the equipment presents a risk, immediately notify the market surveillance authority, stating the non-conformity and the measures taken. The published report records the notification as having come from Local Authority Trading Standards. The register does not show who told whom first, and this page does not guess.

Underneath both sits the general duty. Regulation 5 of the General Product Safety Regulations 2005 is as blunt as consumer law gets: “No producer shall place a product on the market unless the product is a safe product.” Regulation 8 then puts a distributor under a duty to act with “due care in order to help ensure compliance with the applicable safety requirements”, to help monitor the safety of products already sold, to keep records that trace a product's origin and produce them when asked, and to cooperate “in action taken by a producer or an enforcement authority to avoid the risks”. Read in that order, the model-by-model register Currys publishes looks less like an apology and more like regulation 8 being done in public.

A faulty television reaches no ombudsman at all

Currys splits complaints four ways, and the split is worth knowing before anything goes wrong. A dispute about Care & Repair, Instant Replacement or another extended warranty service starts on 0344 561 1234 or in writing to the Customer Focus Team at PO Box 194, Cramlington NE23 0DA, and escalates to Consumer Arbitration. An insurance complaint starts on 0800 049 0221, with Currys promising to “contact you with an update within 14 working days of receipt”, and escalates to the Financial Ombudsman Service at Exchange Tower, London E14 9SR. A flexpay credit complaint starts on 0330 678 0511, writing to PO Box 1687 Sheffield S2 5YA, and also goes to the Ombudsman. Everything else goes to webchat or 0344 561 0000.

A television that stops working is in that fourth box. The arbitration scheme covers the service plan sold alongside the set; the Financial Ombudsman covers the insurance and the credit agreement; the television itself reaches neither. That is not peculiar to Currys — no ombudsman covers the sale of goods in Britain — but a shopper who has read the first three routes can easily assume the fourth works the same way, and it does not. The fallback is the Consumer Rights Act and, if it comes to it, the county court.

Where arbitration does apply, the terms are published and better than many. The route opens after a final resolution letter or once eight weeks have passed, and closes one year after that letter. The consumer pays £10 for a dispute up to £750 and £25 above it, and Currys refunds the fee if the customer wins. Consumer Arbitration is operated by Consumer Dispute Resolution Limited, company 09189773, incorporated on 28 August 2014. Currys gives its address as Unit 5 Homelands, Higher Union Road, Kingsbridge TQ7 1EQ; Companies House holds the registered office as Unit 12 Walker Avenue, Wolverton Mill, Milton Keynes MK12 5TW. The Chartered Trading Standards Institute's register of approved bodies lists the same two fees and records that “The outcome of the procedure is binding on both parties” — and carries the sentence “This service is free for consumers” on the same page, which cannot be true of both.

Two smaller things from the same page. The insurance behind Currys' cover is Aviva, named there as a member of the Financial Services Compensation Scheme, and on the Ombudsman the wording is unusually plain: “Whilst we are bound by the decision of the Financial Ombudsman Service, you are not.” And the line for customers who need reasonable adjustments, 0203 540 8063, is open on Monday, Tuesday, Thursday and Friday from 9:30am to 12:30pm — twelve hours a week, against a general enquiries line open 8am to 8pm on weekdays.

Two in three shoppers wish somebody would tell them what is worth buying

Currys asked. On 1 October 2026 it published a 3Gem survey of 2,000 UK adults, fielded between 4 and 8 September 2026, and the results read like a description of a television aisle. 69% said there is too much choice. 70% said technology is changing faster than they can keep up with. 64% said specifications make products sound more confusing than they are. 18% admitted to “winging it” when choosing something, 24% to pretending to understand a term they did not know, 28% to nodding along to an explanation they had not followed and 28% to looking a term up on their phone while standing in a shop. 21% had bought the dearer product on the assumption that dearer meant better, and 14% had bought something simply to end the decision.

61% had already used an AI assistant or an AI search tool to help choose a piece of tech; of those, 51% said it made the decision quicker or easier and 33% thought it produced a better choice. Asked who they would rather be helped by, 34% picked a human expert in store, 22% an AI assistant alone and 26% a combination. 79% would value independent expert guidance, 68% said an award judged by independent experts would make them more confident between similar models, and 66% simply wish somebody would tell them which products are actually worth buying. The release accompanied the second year of Currys' own Tech of the Year Awards across 13 categories, with Ed Connolly, Chief Commercial Officer, saying they are “about helping shoppers make decisions easier” and that the company is “using our unique position as the number one omni-channel tech retailer to help de-mystify the world of tech”.

Set that survey against this page and the two meet in an odd place. A Currys television comes with its price, its old price, the dates that old price applied, a monthly figure, a screen size, a brand and often a guarantee badge. The specification a worried owner actually needs — which fuse is in the cable, and whether YR-308 is stamped on the plug — is on neither the tile nor the box, and the one page that would tell them is a register most shoppers will never open.

The business asking those questions is trading well. The AGM update of 10 September 2026, covering the 17 weeks to 29 August 2026, reported like-for-like revenue up 6% in the UK and Ireland, 9% in the Nordics and 7% for the group, with gross margin stable in both regions, flexpay adoption up 30 basis points to 23.6%, iD Mobile past 2.7m subscribers and £23m of a £50m buyback completed. Company-compiled consensus puts group adjusted profit before tax at £199m for 2026/27, guidance was left unchanged, and interim results for the 26 weeks to 31 October 2026 are due on 17 December 2026. Fredrik Tønnesen, the group chief executive, said Currys “gained share in every category, in a market that was flat even with the help of the World Cup and Summer heatwaves”.

Figures were taken from each provider's own published terms on 23 October 2026. Variable rates can change at any time — confirm the current rate with the provider before applying.