Ebuyer Computers

Our interest: we earn a commission if you buy through the link on this page. It costs you nothing. The administration, the new owner and the returns terms below are reported from Companies House and Ebuyer’s own pages, including the parts that may put you off.

Ebuyer still does the thing that made it useful: a deep computing catalogue with every price shown both inclusive and exclusive of VAT, which is exactly right for a shop selling to businesses and consumers at once. An Acer Predator Helios 18 with an RTX 4090 reads £2,999.98 inc VAT and £2,499.98 ex VAT on the same line, so you can budget properly either way.

Delivery is priced clearly too, from £4.99 standard to £11.99 for next day by DPD, with published cut-offs.

But this is not the same company you may have bought from before. Ebuyer went into administration in 2025, and Frasers Group bought the business and assets for £2.07 million on 11 August 2025. The entity selling to you today is EBYR (Investco) Limited, company number 16619700, incorporated on 31 July 2025 — eleven days before the sale — and registered at Frasers’ own Shirebrook headquarters.

What delivery costs

Four options, published with both the price and the cut-off, which is more than many rivals manage:

A 21:00 cut-off for next-day is genuinely late, and being able to choose DPD over Evri for £2 more is a sensible thing to offer rather than assigning you a carrier. Bank and public holidays are excluded, and options “can vary by product and region”.

Two gaps. There is no free delivery threshold published anywhere we looked — on a £2,999 laptop you still pay postage. And no Northern Ireland, Highlands or islands surcharge is published; the delivery page simply says to “refer to the checkout for the most up to date information”. If you are outside mainland Britain, get to the checkout before you commit to the price in your head.

One warning worth repeating because it is unusual: orders cannot be changed once submitted, including the delivery option. Choose carefully the first time.

The returns policy reads like a clothing shop's, because it now is one

The headline is reasonable: “You have 28 days to return your item.” That is longer than the 14 days the law requires for a change of mind, and longer than most of this trade gives.

Then the cost: “You pay from £4.99 per return.” For a change of mind you “will need to cover the return cost”, and the help centre says customer service cannot waive it. So sending back a mouse you did not want costs you £4.99 on top of the £4.99 you paid to receive it.

Now read the exclusions, which tell you more about the new ownership than any press release:

• Items must be “unused, unworn, and unwashed”, in resalable condition with tags attached.
• “Underwear, swimwear, and pierced jewellery” cannot be returned for hygiene reasons.
• No returns on perishable items or magazines.
• Computer games with broken seals cannot be returned — the one clause that is actually about computing.
• Personalised items only if the text is wrong or the item is faulty.
• Multiple orders must be returned separately.

Unwashed swimwear and pierced jewellery, on a computer retailer. That is a group-wide retail policy dropped onto a specialist business, and it is the clearest sign that the thing you are buying from is now part of a much larger general retailer. It also means the policy does not address what a computing buyer actually needs to know — opened software, bare processors, static-bagged components, bundled OEM licences. None of that is covered either way.

Online orders also cannot be returned to a store, including click-and-collect orders, despite the new owner having stores everywhere.

Faults, and the gap where a warranty should be

On a fault, the help centre tells you to “contact our Customer Service team and provide images of both the item and the fault” where the problem “has developed within a year of purchase”. All returned items “are inspected upon return”, and if no manufacturing fault is found the item is sent back to you.

That is workable, and the one-year window matches most manufacturers’ standard cover. But note what is not published: no warranty length of Ebuyer’s own, no statement of whether you deal with Ebuyer or the manufacturer after the first year, and no extended-warranty product with a price. For hardware that often carries two, three or five years from the maker — drives, power supplies, monitors — you are on your own working out who to approach in year two.

There is also a point of real substance for anyone with older kit. The help centre keeps a separate article for “orders prior to Monday 11th August 2025”, which is the exact date the business changed hands. If you bought before then, your contract was with a different legal entity — Ebuyer (UK) Limited, number 03941136, incorporated 7 March 2000 and registered at Ferry Road, Howdendyke, Goole. A new company that bought assets out of administration does not automatically inherit the old one’s obligations.

If you are relying on a pre-August-2025 Ebuyer purchase for a warranty claim, go to the manufacturer first, not the retailer. And if you paid by credit card, that route is worth remembering too.

What the administration actually involved

Worth setting out plainly, because it is a matter of record rather than rumour. FRP was engaged on 29 July 2025 to run a pre-pack sale. Frasers Group, through EBYR (Investco) Limited — a company owned by Sportsdirect.Com Retail Limited — bought the business and assets for £2.07 million on 11 August 2025.

48 employees transferred to the buyer under TUPE. The administrators’ report records that around 84 more were made redundant or were to be. Trade creditors were owed £33.3 million, with Westcoast owed about £5.2m, Exertis UK £2.5m, TD Synnex £2m, Spire £755,000, CMS £572,000 and Midwich £279,000. Four non-binding offers came in before the pre-pack route was taken.

Companies House confirms the buyer: EBYR (Investco) Limited, 16619700, incorporated 31 July 2025, active, registered at Unit A, Brook Park East, Shirebrook NG20 8RY, with Frasers Group Trading Limited (number 03406347) holding 75% or more of the shares and voting rights. Its SIC code is 47190, other retail sale in non-specialised stores — not the internet-retail code the old Ebuyer carried.

Why any of this matters to a buyer: a business bought for £2.07m with 48 staff is a far smaller operation than the one that owed £33m to its suppliers. Expect the catalogue and the website to keep working — they do — but set your expectations on depth of stock, specialist support and after-sales accordingly, and do not assume the pre-sale service levels came across with the brand name.

Prices, VAT and the credit offer

The pricing presentation is the best thing about the site. Every listing carries both figures. Eight laptops as we found them on 8 October 2026:

If you are buying through a limited company, that ex-VAT column saves you arithmetic on every page. There is a separate business arm at business.ebuyer.com, though no trade account terms, credit terms or bulk discount schedule are published on the main site.

On finance, read the wording carefully. The site states that “EBYR (Investco) Limited (FRN: 1042339), trading as ‘Ebuyer’, is an introducer appointed representative of Frasers Group Financial Services Limited (FRN: 311908)”, who “are authorised and regulated by the Financial Conduct Authority as a lender”.

So Ebuyer itself is an introducer, not the lender. The credit product is Frasers Plus, provided by Frasers Group Financial Services Limited. If you take credit at the checkout, your agreement is with that company and not with the shop — which is normal, and worth knowing before you click. No Klarna or Clearpay is published.

Figures were taken from each provider's own published terms on 8 October 2026. Variable rates can change at any time — confirm the current rate with the provider before applying.